Cancellation POLICY

To be honest, this is a tough area for us.  On the one hand we understand that life happens: plans change, animals get sick, and sometimes what you thought was a day you needed care, turns out not to be. On the other hand, while one cancellation can seem like no big deal, we do not have the ability to recoup that lost income. We are obviously humans (as far as we can tell), but for this business to remain sustainable for our family, we need a reliable income.

Because of this, our policy is as follows:

DAY CARE - 

If your pup(s) has a regularly booked spot with us, the full fee will be charged whether your pup(s) attends or not. 

BOARDING -

If cancelled within 14 days of start date, you will be charged the half fee.

If canceled within 7 days of start date, you will be charged full fee.

CANCELLATION OF ALL SERVICES-

We require two weeks notice for ending of a regularly booked daycare spot. Client will be charged for two weeks worth of their regularly booked days whether pup(s) attends or not. It takes about a month for us to welcome a new client into the pack, so charging for half of that time feels like a fair compromise.

VACCINATION/ILLNESS/DIARRHEA POLICY

Dogs are like people. They get sick from time to time. We ask that if your dog is having a particularly unusual reaction or temperament on or leading up to our day of care, you let us know. If a pup has diarrhea they must stay home from daycare until they have produced a solid stool or until a veterinarian has cleared them for daycare. Similarly, if a dog is to get sick or seem unwell under our care, we will let you know immediately and make every effort to intervene in the appropriate way. Another rare circumstance, but in our decade+ of pet care we have seen it enough to make it worth mentioning. 

All pups are required to be on a flea and tick preventative.

All pups are required to be up to date on the following vaccines:

Rabies, Bordetella, Distemper/Parvo (unless otherwise discussed with your veterinarian).

Pups must be spayed/neutered.

INJURIES AND SCUFFLES

We want to be clear that dog walking, doggy daycare, and pet sitting come with their own inherent risks, especially with the geriatric crowd (one reason we are fully insured). While the benefits of doggy daycare far outweigh the risks, anytime there is more than one dog, tiffs can happen. We do our very best to only put dogs together who are trained to be in the company of other dogs and/or who have an inclination to get along. We spend a lot of time strategizing around this and making sure play groups are put together intentionally. That said, even the most well-behaved and best of friends can have an off day. While we are constantly tuned in to our clients and great at encouraging good behavior, a small scuffle is sometimes outside our realm of control. It's rare... but it happens... and so we are mentioning it here. If a pup is clearly at fault of injuring another pup to the point of requiring veterinary services, the family of the dog at fault incurs the veterinary fees. If there is no clear pup(s) at fault, each pup’s family is responsible for their veterinary fees.